COVER HEADER
VIOSAMA STUDIOS
Cover Subline
Disclaimer Policy
Contact 1(630)-923-5404
Email viosamamerchant@gmail.com or customerservice@viosamamerchant.com
Contact 1(630)-923-5404
Email viosamamerchant@gmail.com or customerservice@viosamamerchant.com
At Viosama Studios, our mission in the United States is to craft groundbreaking games that redefine interactive entertainment, ensuring every player enjoys an unparalleled, fun-filled journey.
Privacy Policy for Viosama Studios
Effective Date: July 19, 2025
Viosama Studios ("we," "us," or "our") is committed to protecting the privacy of our players and users. This Privacy Policy explains how we collect, use, disclose, and protect information when you play our games, visit our website, or otherwise interact with us.
By using our games or services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Viosama Studios
* Email: viosamamerchant@gmail.com
* Phone Number: 1(630)-923-5404
* Address: 3888 PO BOX, Gurnee, Illinois, 60031
* Website: www.viosamastudios.com
We collect different types of information, including personal information, to provide and improve our games and services.
A. Information You Provide Directly to Us:
* Contact Information: If you contact us for support, feedback, or participate in surveys, we may collect your name, email address, phone number, and any other information you choose to provide.
* Account Information: If our games require account creation, we may collect your username, password (encrypted), and email address.
* Payment Information: If you make purchases directly through us (not via a third-party platform like a console store or Epic Games Store), we may collect necessary payment details. However, most in-game purchases are processed by third-party platforms, and we do not directly collect or store your financial payment information in such cases.
* User Content: Any content you create, upload, or share within our games or on our forums (e.g., in-game chat, user-generated levels, forum posts).
B. Information Collected Automatically:
When you play our games or visit our website, we may automatically collect certain information about your device and usage. This "Usage Data" helps us understand how our games are used and allows us to improve them.
* Device Information: Your device's IP address, device type, operating system, unique device identifiers, browser type, and language settings.
* Gameplay and Usage Data: Information about how you interact with our games, such as game progress, scores, achievements, session duration, in-game actions, features used, and crash reports.
* Location Information: We may infer your general geographic location (country or region) from your IP address for analytics, legal compliance, and to provide region-specific content. We do not collect precise GPS location without your explicit consent.
* Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies on our website and in our games to collect information, enhance user experience, analyze trends, and administer our services. You can manage your cookie preferences through your browser settings.
C. Information from Third-Party Sources:
We may receive information about you from third-party services integrated with our games, such as:
* Epic Online Services (EOS): If our games utilize Epic Online Services for features like user accounts, matchmaking, friends lists, or achievements, we may receive information from Epic Games, such as your Epic Account ID, display name, and information about your in-game activity related to EOS features. We only access data you have authorized through your Epic Games account settings.
* Platform Providers: If you play our games on platforms like Steam, Xbox, PlayStation, Nintendo Switch, or mobile app stores (e.g., Google Play, Apple App Store), these platforms may share certain information with us, such as your platform ID and purchase history (anonymized where possible).
* Analytics Providers: Services like Google Analytics, Unity Analytics, or other similar tools that help us understand user behavior and game performance. This data is typically aggregated and anonymized.
* Advertising Partners: If we incorporate advertising, ad networks may provide us with non-personally identifiable information for ad targeting and measurement.
3. How We Use Your Information
We use the information we collect for various purposes, including:
* To Operate and Maintain Our Games: To provide you with access to our games, features, and services, and to ensure their proper functioning.
* To Improve and Develop Our Games: To understand how players use our games, identify trends, fix bugs, optimize performance, and develop new features and content.
* To Provide Customer Support: To respond to your inquiries, provide technical support, and address any issues you may encounter.
* To Personalize Your Experience: To tailor the game experience, provide relevant content, and remember your preferences.
* For Analytics and Research: To analyze usage patterns, conduct research, and gather statistical information to make informed business decisions.
* For Security and Fraud Prevention: To detect, prevent, and respond to fraud, cheating, unauthorized access, and other malicious or illegal activities.
* To Communicate with You: To send you updates, announcements, promotional messages (where you have consented), and important information about our games and services.
* To Comply with Legal Obligations: To meet our legal and regulatory requirements, resolve disputes, and enforce our agreements.
4. How We Share Your Information
We may share your information with third parties in the following circumstances:
* With Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as hosting, data analysis, customer support, and analytics. These service providers are authorized to use your personal information only as necessary to provide these services to us.
* With Epic Games: As developers using Unreal Engine and potentially Epic Online Services, we share data with Epic Games as required for the functionality of their services and in accordance with their privacy policy.
* With Other Players and Public Areas: Certain features in our games (e.g., multiplayer, leaderboards, in-game chat) may share your username, in-game performance, and any content you post in public areas with other players.
* For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
* Comply with a legal obligation or a court order.
* Protect and defend the rights or property of Viosama Studios.
* Prevent or investigate possible wrongdoing in connection with our services.
* Protect the personal safety of users of our services or the public.
* Protect against legal liability.
* Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
* With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Upon request, we will delete or anonymize your personal data where there is no longer a legal or business need for us to retain it.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Children's Privacy
Our games and services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information as quickly as possible.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at viosamamerchant@gmail.com for Privacy Concerns.
8. Your Rights
Depending on your location and applicable data protection laws (such as GDPR for European Economic Area residents and CCPA for California residents), you may have certain rights regarding your personal information:
* Right to Access: You have the right to request a copy of the personal information we hold about you.
* Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
* Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances. Please note that certain data may be retained for legal or legitimate business purposes (e.g., transactional records, security logs).
* Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
* Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
* Right to Object: You have the right to object to our processing of your personal information under certain circumstances.
* Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided in Section 1. We will respond to your request in accordance with applicable law and verify your identity before processing your request.
9. International Data Transfers
Viosama Studios is based in Gurnee, Illinois, United States. Your information may be stored and processed in any country where we have facilities or where we engage service providers. By using our services, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than your own. We will take appropriate measures to ensure your personal information remains protected in accordance with this Privacy Policy and applicable laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.
Effective Date: July 19, 2025
Viosama Studios ("we," "us," or "our") is committed to protecting the privacy of our players and users. This Privacy Policy explains how we collect, use, disclose, and protect information when you play our games, visit our website, or otherwise interact with us.
By using our games or services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Viosama Studios
* Email: viosamamerchant@gmail.com
* Phone Number: 1(630)-923-5404
* Address: 3888 PO BOX, Gurnee, Illinois, 60031
* Website: www.viosamastudios.com
We collect different types of information, including personal information, to provide and improve our games and services.
A. Information You Provide Directly to Us:
* Contact Information: If you contact us for support, feedback, or participate in surveys, we may collect your name, email address, phone number, and any other information you choose to provide.
* Account Information: If our games require account creation, we may collect your username, password (encrypted), and email address.
* Payment Information: If you make purchases directly through us (not via a third-party platform like a console store or Epic Games Store), we may collect necessary payment details. However, most in-game purchases are processed by third-party platforms, and we do not directly collect or store your financial payment information in such cases.
* User Content: Any content you create, upload, or share within our games or on our forums (e.g., in-game chat, user-generated levels, forum posts).
B. Information Collected Automatically:
When you play our games or visit our website, we may automatically collect certain information about your device and usage. This "Usage Data" helps us understand how our games are used and allows us to improve them.
* Device Information: Your device's IP address, device type, operating system, unique device identifiers, browser type, and language settings.
* Gameplay and Usage Data: Information about how you interact with our games, such as game progress, scores, achievements, session duration, in-game actions, features used, and crash reports.
* Location Information: We may infer your general geographic location (country or region) from your IP address for analytics, legal compliance, and to provide region-specific content. We do not collect precise GPS location without your explicit consent.
* Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies on our website and in our games to collect information, enhance user experience, analyze trends, and administer our services. You can manage your cookie preferences through your browser settings.
C. Information from Third-Party Sources:
We may receive information about you from third-party services integrated with our games, such as:
* Epic Online Services (EOS): If our games utilize Epic Online Services for features like user accounts, matchmaking, friends lists, or achievements, we may receive information from Epic Games, such as your Epic Account ID, display name, and information about your in-game activity related to EOS features. We only access data you have authorized through your Epic Games account settings.
* Platform Providers: If you play our games on platforms like Steam, Xbox, PlayStation, Nintendo Switch, or mobile app stores (e.g., Google Play, Apple App Store), these platforms may share certain information with us, such as your platform ID and purchase history (anonymized where possible).
* Analytics Providers: Services like Google Analytics, Unity Analytics, or other similar tools that help us understand user behavior and game performance. This data is typically aggregated and anonymized.
* Advertising Partners: If we incorporate advertising, ad networks may provide us with non-personally identifiable information for ad targeting and measurement.
3. How We Use Your Information
We use the information we collect for various purposes, including:
* To Operate and Maintain Our Games: To provide you with access to our games, features, and services, and to ensure their proper functioning.
* To Improve and Develop Our Games: To understand how players use our games, identify trends, fix bugs, optimize performance, and develop new features and content.
* To Provide Customer Support: To respond to your inquiries, provide technical support, and address any issues you may encounter.
* To Personalize Your Experience: To tailor the game experience, provide relevant content, and remember your preferences.
* For Analytics and Research: To analyze usage patterns, conduct research, and gather statistical information to make informed business decisions.
* For Security and Fraud Prevention: To detect, prevent, and respond to fraud, cheating, unauthorized access, and other malicious or illegal activities.
* To Communicate with You: To send you updates, announcements, promotional messages (where you have consented), and important information about our games and services.
* To Comply with Legal Obligations: To meet our legal and regulatory requirements, resolve disputes, and enforce our agreements.
4. How We Share Your Information
We may share your information with third parties in the following circumstances:
* With Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as hosting, data analysis, customer support, and analytics. These service providers are authorized to use your personal information only as necessary to provide these services to us.
* With Epic Games: As developers using Unreal Engine and potentially Epic Online Services, we share data with Epic Games as required for the functionality of their services and in accordance with their privacy policy.
* With Other Players and Public Areas: Certain features in our games (e.g., multiplayer, leaderboards, in-game chat) may share your username, in-game performance, and any content you post in public areas with other players.
* For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
* Comply with a legal obligation or a court order.
* Protect and defend the rights or property of Viosama Studios.
* Prevent or investigate possible wrongdoing in connection with our services.
* Protect the personal safety of users of our services or the public.
* Protect against legal liability.
* Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
* With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Upon request, we will delete or anonymize your personal data where there is no longer a legal or business need for us to retain it.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Children's Privacy
Our games and services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information as quickly as possible.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at viosamamerchant@gmail.com for Privacy Concerns.
8. Your Rights
Depending on your location and applicable data protection laws (such as GDPR for European Economic Area residents and CCPA for California residents), you may have certain rights regarding your personal information:
* Right to Access: You have the right to request a copy of the personal information we hold about you.
* Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
* Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances. Please note that certain data may be retained for legal or legitimate business purposes (e.g., transactional records, security logs).
* Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
* Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
* Right to Object: You have the right to object to our processing of your personal information under certain circumstances.
* Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided in Section 1. We will respond to your request in accordance with applicable law and verify your identity before processing your request.
9. International Data Transfers
Viosama Studios is based in Gurnee, Illinois, United States. Your information may be stored and processed in any country where we have facilities or where we engage service providers. By using our services, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than your own. We will take appropriate measures to ensure your personal information remains protected in accordance with this Privacy Policy and applicable laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.